FAQ Tickets & Policies
At what age does my child need a ticket?
Children aged 4 and under do not require a ticket as long as they sit on the lap of an accompanying adult. Discounted tickets are available for children aged 5 to 16. ID may be requested at the stadium entrance to verify age. For any questions or assistance, please contact us at billets@rosesmtl.ca.
Children aged 4 and under do not require a ticket as long as they sit on the lap of an accompanying adult. Discounted tickets are available for children aged 5 to 16. ID may be requested at the stadium entrance to verify age. For any questions or assistance, please contact us at billets@rosesmtl.ca.
What types of tickets are accepted at the stadium?
Mobile tickets only. Please note that screenshots will not be accepted. To ensure a smooth entry, log into your Ticketmaster account via the Roses Account Manager or add your tickets to your preferred digital wallet ahead of time.
Mobile tickets only. Please note that screenshots will not be accepted. To ensure a smooth entry, log into your Ticketmaster account via the Roses Account Manager or add your tickets to your preferred digital wallet ahead of time.
What time do gates open?
Gates open 90 minutes before kickoff. We recommend arriving at least one hour before the match to avoid long lines.
Gates open 90 minutes before kickoff. We recommend arriving at least one hour before the match to avoid long lines.
Where can I park?
The main parking lot for Stade Boréale is located at 955 Avenue Bois-de-Boulogne. Additional parking options are available nearby.
The main parking lot for Stade Boréale is located at 955 Avenue Bois-de-Boulogne. Additional parking options are available nearby.
Where does the free shuttle run from? Until what time?
A free STL shuttle runs between Métro Cartier and Stade Boréale, beginning when gates open and continuing until approximately 30 minutes after the final whistle.
A free STL shuttle runs between Métro Cartier and Stade Boréale, beginning when gates open and continuing until approximately 30 minutes after the final whistle.
Can I leave and re-enter the stadium?
No re-entry is permitted once you’ve exited the stadium.
No re-entry is permitted once you’ve exited the stadium.
Can I bring a stroller?
Umbrella-style strollers are permitted and can be folded and stored under your seat.
Umbrella-style strollers are permitted and can be folded and stored under your seat.
Are there accessible seating options?
Absolutely. We offer designated seating and entry for guests with reduced mobility and their companions. Contact us at billets@rosesmtl.ca for more details.
Absolutely. We offer designated seating and entry for guests with reduced mobility and their companions. Contact us at billets@rosesmtl.ca for more details.
Are there baby changing stations?
Yes, a washroom equipped with a change table is available. Ask any stadium staff member for assistance.
Yes, a washroom equipped with a change table is available. Ask any stadium staff member for assistance.
I lost something at the stadium. What should I do?
Lost items are kept at the reception of the Complexe multisport Bois-de-Boulogne and can be picked up during regular hours. Please email info@rosesmtl.ca before coming by.
Lost items are kept at the reception of the Complexe multisport Bois-de-Boulogne and can be picked up during regular hours. Please email info@rosesmtl.ca before coming by.
What forms of payment are accepted?
Only debit and credit cards are accepted at Stade Boréale. No cash payments are accepted.
Only debit and credit cards are accepted at Stade Boréale. No cash payments are accepted.
Is Wi-Fi available in the stadium?
Unfortunately, Wi-Fi is not available at the moment.
Unfortunately, Wi-Fi is not available at the moment.
What kind of bags are allowed?
Bags larger than 14” x 14” x 6” are not permitted. Note: there is no bag check or storage service available on site.
Bags larger than 14” x 14” x 6” are not permitted. Note: there is no bag check or storage service available on site.
I need help during the match. What should I do?
Start by speaking to a nearby security guard or contact a Roses staff member immediately for assistance.
Start by speaking to a nearby security guard or contact a Roses staff member immediately for assistance.
Can I bring a water bottle or empty container?
There are no refill stations currently available in the stadium. We are actively exploring the addition of drinking water stations during the season.
There are no refill stations currently available in the stadium. We are actively exploring the addition of drinking water stations during the season.
Can I bring food into the stadium?
Outside food is not allowed, except for baby food and bottles.
Outside food is not allowed, except for baby food and bottles.
Is the stadium covered? Can I bring an umbrella?
Stade Boréale is not a covered venue. For safety and to avoid obstructing views, umbrellas are not permitted.
Stade Boréale is not a covered venue. For safety and to avoid obstructing views, umbrellas are not permitted.
Are pets allowed?
Only service animals (guide dogs or support dogs) are permitted inside the stadium.
Only service animals (guide dogs or support dogs) are permitted inside the stadium.
Is smoking allowed in or around the stadium?
Smoking is strictly prohibited inside the stadium.
Smoking is strictly prohibited inside the stadium.
Can I bring a banner, sign, or flag?
Yes, as long as the message is respectful, and the item does not block the view of other fans. Flagpoles or sticks must be pre-approved.
Yes, as long as the message is respectful, and the item does not block the view of other fans. Flagpoles or sticks must be pre-approved.
Can I bring a camera or electronic device?
Professional photography equipment is not allowed, including cameras with removable or extended lenses over 3 inches, video cameras, GoPros, tripods, selfie sticks, or telescopic devices.
Professional photography equipment is not allowed, including cameras with removable or extended lenses over 3 inches, video cameras, GoPros, tripods, selfie sticks, or telescopic devices.